Support
How can we help?
Write to support@drophear.com and a person will answer. Tell us the email address you sign in with.
I didn’t get my sign-in link or code
Each email carries both a sign-in link and a 6-digit code. Check your spam folder, then ask for a new one — it replaces the old one. Links and codes expire after a short while and work once. If nothing arrives after a few minutes, write to us.
How do I cancel my subscription?
If you subscribed in the iPhone app, Apple handles the billing: open Settings on your iPhone, tap your name, then Subscriptions, choose dropHear and tap Cancel. We can’t cancel an Apple subscription for you. If you subscribed on the website, write to us and we will cancel it.
How do I delete my account?
In the dropHear iPhone app, open Account and choose Delete account. Or write to support@drophear.com from the address you sign in with, and say you want your account deleted. We remove your account and the content tied to it, and we confirm when it is done. Cancel an Apple subscription first — deleting the account does not stop Apple billing you.
What we keep and who processes it is in the privacy policy.